Investigative Agency Cuts Costs & Accelerates Case Turnaround
Thousands In Cost Savings
Reduce client costs by thousands per investigation
Hours To Minutes Review Time
QC review reduced from hours/days to minutes
Contract Win Enabled
Cost efficiency enabled securing county government contract
"Moving to Rev was a crucial part of creating a cost efficient and time efficient model for our clients and our organization itself. The final product from Rev is accurate and it's exceptionally well done... It saves our clients thousands of dollars in terms of doing transcripts."
-Ken Miller
President, U.S. ISS Agency, LLC
Customer Challenges
- Expensive human transcription: In-house transcriptionists were costly for both U.S. ISS and their clients.
- Time-intensive QC requirements: Investigators spent excessive time correcting errors across multiple transcript reviews, sometimes requiring two separate passes.
- Accuracy issues with AI alternatives: Previous AI transcription software produced too many errors despite, still requiring extensive manual correction.
- Client budget constraints: Cost-conscious government clients needed affordable investigation services without compromising quality.
Solutions
Rev's Ready to Certify transcription service addressed U.S. ISS Agency's core operational challenges:
- Fixed, transparent pricing: Per-minute rates enabled predictable budgeting and locked-in client contracts.
- Court-ready accuracy: 99%+ accuracy eliminated the need for extensive QC reviews.
- Rapid turnaround: Fast processing enabled investigators to complete reports without transcript-related delays.
- Custom template integration: Rev worked with U.S. ISS to incorporate their memo-style transcript format, delivering documents ready for client delivery.
The Impact
Rev transformed U.S. ISS Agency's investigation workflow and business model:
- Massive time savings: QC review reduced. "It takes us minutes, not hours or days to go through a transcript."
- Significant cost reduction: Clients save thousands of dollars per investigation. "Our clients know that they're going to have an investigation done more cheaply."
- Contract expansion: Cost efficiency enabled U.S. ISS to secure a county government contract. “We now have a contract with the county to conduct investigations and we're able to do them far more inexpensively than we ever have been.”
- Enhanced client retention: "If you want to keep clients, you have to make it affordable to them."
- Faster case completion: Investigators spend more time on analysis and report writing rather than transcript correction.
About U.S. ISS Agency
U.S. ISS Agency, LLC is a private investigation and security consulting firm based in Huntersville, North Carolina. Licensed in North Carolina, South Carolina, and Arizona, the agency specializes in HR-related investigations, particularly misconduct allegations within police agencies and government entities. As a small firm handling sensitive cases requiring accurate documentation, U.S. ISS needed transcription solutions that balanced cost, speed, and courtroom-ready accuracy.
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